Frequently Asked Questions
What are the Minimum System Requirements to run PokerCITY?The minimum system requirements needed to run PokerCITY software are:
Please contact the PokerCITY Support if you have any problems running the software. How Do I Download the PokerCITY Software?To play at PokerCITY you need to download the free software. If you are not familiar with how to download please follow the steps below. Click Here To Download PokerCITY Software Click the download button above or Click Here. Once the "File Download" dialog box has appeared select "Save." A "Save As" dialog box will appear. Select "Desktop" from the side toolbar (Shown at 1) or the "Save In" drop-down menu at the top. Note: It is recommended not to change the file name. Now click the Save button (Shown at 2). This will save the PokerCITY Software Installer to your Windows Desktop. The download is about 400 KB in size and should take less than a minute to download using a standard 56 kbps modem. Once the download is complete, if the dialog box is still open, select "Run" to start the installation. If the download dialog box has closed you can find the file on your windows desktop called "PokerCityInstaller.exe". Double click the PokerCityInstaller.exe setup icon on your desktop to start installation. On some Windows XP Computers a security dialog box may appear when you launch the installation program. This warns you against installing executable files (those which end in .exe) from software developers you do not trust and protects you against accidental installation of viruses. If you are sure you have clicked on the PokerCityInstaller.exe icon you can continue with the installation by pressing "Run". How do I Install the PokerCITY software?Once the download has been completed locate and double click on the PokerCITY software (PokerCityInstaller.exe). The software will now download the PokerCITY program and begin the installation. Choose whether you are an existing or new player at PokerCITY. Review the PokerCITY License Agreement. If you accept the terms of the agreement click "Accept" to continue. Note: You must accept this in order to install PokerCITY and play on our site. Choose where you want PokerCITY to be installed on your computer. The recommended default location is C:Program FilesPokerCity. Click "Accept". How do I Create an Account?If you choose "New Player" above you will then be given options to create your PokerCITY account. Choose a nickname and username remembering that:
Enter your email address and then click "Next". Note: This email address must be valid as you will need it to access it to complete the registration process. Choose a password between 6 and 20 characters long. It is recommended that you use a combination of upper and lowercase letters and numbers. Click on "Play Poker" to start. Your login details will be emailed to your nominated email address however you should also write them down in a secure location. After the installation is complete a PokerCITY software launch icon is placed on your desktop for easy access to the site. Simply double-click the icon to start playing at PokerCITY! How do I Login?After you have launched the software simply type your username and password where prompted. This needs to be done each time you login to PokerCITY unless you select the "Automatically Log Me In" option. Note: We do not recommend this option if you are sharing your computer with anyone else.Press "Log In" to enter the PokerCITY lobby and start playing the games. How do I Use the Lobby Interface?The PokerCITY lobby provides a starting page where you can access any of the following feature tabs:
How do I play the games at PokerCITY and what are the rules?The Basics - Poker Hand RankingsOriginsThe beginnings of poker are lost somewhere in the mists of time but it probably was brought to the United States in the early 1800’s. Earlier games that probably influenced the game included German pochen and French poque but by the time it reached the U.S. it was recognizable as poker although played with only a twenty card deck (of Aces, Kings, Queens, Jacks and Tens). Somewhere in the 1830’s players began to use the full fifty-two card deck and the rest is history. Poker hands always consist of five cards; even when more are dealt only five are counted. In general the higher ranking hand wins unless you are playing hi-lo games in which case the lowest hand and the highest would split the pot. All suits (Spades, Diamonds, Clubs and Hearts) are considered equal to each other. Royal Flush - Five cards in the same suit. Ace, King, Queen, Jack and Ten of Spades, Diamonds, Clubs or Hearts make up the famed royal flush. If there are two or more royal flushes in the same deal then . . . actually I don’t know what would happen. The odds of getting a royal flush are1 in 649,739. Straight Flush - Five cards in the same suit in sequence. Nine, Eight, Seven, Six and Five in Spades, Diamonds, Clubs or Hearts make up a straight flush. If there are two or more straight flushes in the same deal then the one with the highest top card wins. The odds of getting a straight flush are approximately 1 in 72,192. Four of a Kind – Four cards in a hand all with the same rank. So four Tens of the different suits would be four of a kind. If there are two or more four of a kind hands in the same deal then the one made up of the higher value cards wins. The odds of getting a four of a kind are 1 in 4,164. Full House – A full house is three of a kind combined with a pair. So three Kings and two Jacks would be a full house. In the case of two or more full houses in the same deal then the one with the highest three cards would win. The odds of getting a full house are 1 in 693. Flush – Five cards of the same suit. Three, Eight, Nine, Jack and Queen of Spades, Diamonds, Clubs or Hearts would be a flush. If there are two or more flushes in the same deal then the one with highest top card wins, if that card is a tie then the second highest card is considered and so on. The odds of getting a flush are 1 in 508. Straight – Five cards which are in sequence but not in the same suit. A Ten of Hearts, Nine of Diamonds, Eight of Spades, Seven of Clubs and Six of Diamonds would be a straight. If there are two or more hands with a straight in a single deal then the hand with the highest top card wins. The odds of getting a straight are 1 in 254. Three of a Kind – Three cards of the same value. So a Six of Hearts, a Six of Diamonds and a Six of Clubs would be three of a kind. If there are two or more three of a kind hands in a single deal then the one with the highest value wins. In community card games like Texas Hold’Em there can be two hands of the same three of a kind, in that case the hand with the highest fourth card will win, if that is the same then the fifth card should be considered. The odds of getting three of a kind are 1 in 46. Two Pair– Two cards with the same rank and two more cards with the same rank. Therefore a Four of Diamonds and a Four of Spades combined with a Six of Diamonds and a Six of Hearts would be two pair. If there are two or more two pair hands in a deal then the player with the highest pair wins, if that pair is the same in both hands then the second pair is considered and if that is the same then the fifth card is considered. The odds of getting a two pair hand are 1 in 20. Single Pair – Two cards of the same rank. So a Three of Diamonds and a Three of Clubs would be a pair. If two or more hands have the same pair in a single deal then the third card should be considered and so on. The odds of getting a pair are 1 in 2.4. High Card – Just like it sounds. No one has anything so the highest card wins at the showdown. How do I start playing at community poker tables (Ring Games)?Playing at PokerCITY tables is simple. In the Lobby select the “Poker Tables” tab which will then show you what is available. Then simply choose where you would like to go and click on that particular location. Once you are in a table click on any of the open seats and then you will be prompted to enter the amount you would like to take to the table from your wallet. If the PokerCITY table is full you can choose to go on to the waiting list by clicking that option. In that case your name will go on that list and when a seat is available you will be notified and can join. At PokerCITY you can play at up to four tables at the same time plus Tournaments and backgammon. The different tables will be accessible using tabs across the top of the interface between the “Cashier” and “Help” buttons. What are the different Tournaments offered at PokerCITY?PokerCITY offers a wide variety of different Tournaments and each tab reflects the rules and conditions.
What are Freerolls and Freezeouts?A Freeroll is a Tournament with no buy-in or entry fee. There is also no re-buy in a Freeroll. A Freezeout Tournament is one where you cannot re-buy. What is my Freeroll Eligibility and what are Coupons?PokerCITY offers a wide variety of regular Freerolls:
Once you have qualified for a Freeroll Tournament a pop-up message will advise you that a coupon has been awarded. You can check your coupons in the “Cashier” area. Once you have a coupon you can register for the corresponding Freeroll (s). Coupons are issued daily every hour and will remain valid for 24 hours. How do I register and de-register for Freerolls and Tournaments?To register for a PokerCITY Freeroll or Tournament simply double click on the Freeroll or Tournament you wish to enter and click on the “Register” button on the bottom right hand side of the screen. Registration usually begins two hours before the commencement of the Tournament and will finish one minute prior to commencement. Note: Please remember that you must register before the start time! This is very important. Sit-N-Go Tournaments also require registration however there are no time limits for these. Registration begins when a table is available and will continue until the required total is reached. To de-register from any Tournaments simply click the “De-Register” button in the tournament details. Any buy-in cost will be refunded if you de-register prior to the Tournaments commencement. Does PokerCITY offer a First Deposit Bonus?PokerCITY offers a 100% First Deposit Bonus on all deposits up to $100.00. In order to receive your 100% First Deposit Bonus simply follow these steps: The 100% First Deposit Bonus has the following play requirements: For example: If you deposit $100.00 you will receive $10.00 of your bonus automatically every time you accumulate 2,000 comp points (200 comp points for each $1.00 worth of bonus). This will happen 9 more times until the total $100.00 bonus is paid. What can I do with my Comp Points?PokerCITY comp points can be earned by playing eligible Tournaments and real money ring games. Some Tournaments award a fixed comp point amount and this amount is shown on the tournament details screen when you register. Ring games award comp points to all players dealt into any raked hand as per the table below. PokerCITY players can use Comp Points for a variety of purposes such as: How do I know how many Comp Points I have?PokerCITY comp points can be earned by playing eligible Tournaments and real money ring games. Some Tournaments award a fixed comp point amount and this amount is shown on the tournament details screen when you register. Ring games award comp points to all players dealt into any raked hand as per the table below. Check to PokerCITY cashier section under the comp points tab. What currency does PokerCITY use?PokerCITY uses United States dollars. How do I make a deposit?In order to make a deposit in your PokerCITY account simply follow these directions: Deposit Methods accepted at PokerCITY include: How do I make a withdrawal?In order to make a withdrawal from your PokerCITY account it is necessary to do the following: Note: PokerCITY will assess each individual player account. If further verification is required the PokerCITY will notify you via email. Is there a minimum deposit and withdrawal?At PokerCITY the minimum deposit is $10.00 and the minimum withdrawal is $25.00. What will appear on my Credit Card statement?Your credit card will be billed by pokercity.com pltpay.com/lifestyle, AlliedWallet.com or JU. How long will withdrawals take to process?All withdrawals will generally be processed within two days (48 hours). Check withdrawals are processed on Tuesday and Friday every week and generally arrive 5-8 working days after being mailed. Why does PokerCITY ask for all of these verification documents?PokerCITY does this to protect players from online fraud and ensure that the player details represent the cardholder. For this reason we require many of our players to complete a verification process. PokerCITY may also request a player at any time to complete a level of verification before a transaction can be processed. Please give PokerCITY your full co-operation in regards to these processes. PokerCITY carries out such verification processes to protect both ourselves and our credit card customers from fraud. Will my details remain private?PokerCITY follows a strict policy regarding confidential customer information and will not share any details with third parties. For more information please Click Here. |
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